Frequently Asked Questions

FAQ - PRODUCT INFO

1. Why this price ?

The price is justified by several facts:
The fabrics we select in Indonesia are designed in small quantities so quite rare. We also select artisanal batik fabrics - batik is an ancestral art (UNESCO classified) - and in all cases fabrics from natural fibers.

Then the models, from this first fact are therefore in very limited quantities (even in unique model for the artisanal batik), but are also because the clothes are created by artisans, in a small workshop of tailors in Java or at the homes of seamstresses. local in Bali.
The work is therefore done by hand with love and we do not do assembly line design, we also pay the seamstresses their fair value because we refuse exploitation.

2. How can I wash batik fabric ?

For handmade batik, we advise you to wash it in cold water, by hand or in the washing machine with precaution mode if you can. Do not exceed 30°C max. For ironing, take your precautions and if you need to, try ironing inside out. Some models do not even need ironing.

For rayon garments, you can wash them without any problem at 30°C in the machine and iron them (but you will need little or no ironing for certain models).

Also in both cases, do not bleach, and for batik if you wish, you can take it to the dry cleaners and ask them for a delicate cleaning without heat.

FAQ - ORDER

1. Can I return my order if it doesn't work ?

Yes, within 14 days maximum. Shipping costs are your responsibility, and we will refund you if the garment is in the same new condition as when you received it.

2. When will my order be shipped ?

Orders are sent within 48 hours maximum, and can be sent the same day for orders placed before 12 noon.

For handcrafted creations - excluding clothing, decorations and objects - from Bali (mainly for sale on Etsy), the order will be shipped between 24 and 72 hours or will be made directly to order by the craftsman and will therefore have a longer delivery time (but this will always be mentioned here).

3. How are my shipping costs calculated ? The reception time ?

Shipping costs are calculated based on your location and the weight of the item. Shipping costs will be calculated and displayed at checkout !

For the reception time, it depends on the chosen carrier and of course your location.

4. I have a question about my order, what should I do ?

Visit our contact page for any information regarding your order! We are happy to answer questions regarding orders, order changes, shipping, returns and cancellations .

BUSINESS

1. I would like to become a reseller or affiliate, is this possible and how does it work ?

Yes it is possible ! We would love to have the opportunity to become partners. Contact us with your information so we can discuss.