Refund Policy
RETURNS
----
Our policy lasts 14 days . If more than 14 days have gone by since your purchase, unfortunately we can't offer a refund (or exchange, while stocks last).
To be eligible for a return, your item must be unused and in the condition that you received it . It must also be in its original packaging.
The return of certain types of goods is not permitted. For example, perishable goods, such as food, flowers, newspapers or magazines, cannot be returned. Similarly, we do not accept intimate or sanitary products, hazardous materials or substances, or flammable liquids or gases.
Other items that are not eligible for return :
* Sale or promotional items
* Gift cards
* Downloadable software / Ebook
* Certain health and personal care products
* Custom orders
To complete your return, we require a receipt or proof of purchase.
Do not return your purchase to the manufacturer.
In some cases, only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for any reason not due to our error.
Refunds (if applicable)
Once your return is received and inspected , we will send you an email to notify you that we have received your returned item. We will also let you know whether your refund is approved or denied.
If approved, your refund will be processed, and your credit card or original method of payment will be automatically credited within a few days. Return shipping costs are the buyer's responsibility.
Delayed or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often a processing time before a refund is posted.
If you have completed all of these steps and still have not received your refund, contact us at the following address: contact@mohayati.com.
Sale or promotional items (if applicable)
Only regular priced items are refundable. Unfortunately, sale or promotional items are not.
Exchanges (if applicable)
We only replace items that are initially defective or damaged if the item is still in stock. We mostly sell limited editions, so stocks are very limited and we may not have an identical model in stock, in this case, and if initial damage is obvious , we will therefore proceed with a refund. But if you need to make a request to replace yours with the same item (and we will check if it is possible as previously said), send us an email to contact@mohayati.com and send your item to: 22 rue Saint Aloise, Strasbourg, Bas Rhin, 67100, France.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of the returned item. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send the refund to them and they will find out about your return.
Shipping
To return your product, you must send it to the following postal address: 22 rue Saint Aloise, Strasbourg, Bas Rhin, 67100, France.
You are responsible for the cost of returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted.
Depending on where you live, the time it may take for your exchanged product to arrive, may vary.
If you are shipping an item over $75, we recommend using a trackable shipping service or insuring your shipment. We don’t guarantee that we will receive your returned item.